Frequently Asked Questions

Welcome to the Europa Prestige Help Center. If you cannot find the answer you are looking for here, please contact our support team at europaprestigeshop@gmail.com

📦 Shipping & Delivery

Where do you ship? We currently ship to [List countries, e.g., the United States, Canada, and the UK]. If you are located outside of these regions, please contact us to see if we can arrange a special delivery.

How much does shipping cost?

• Standard Shipping: [$5.00] (Free on orders over [$50])

• Express Shipping: [$15.00]

• International Shipping: Calculated at checkout based on destination.

How long will it take to get my order? Orders are processed within [1-2] business days.

• Standard: [5-7] business days.

• Express: [2-3] business days.

• International: [10-15] business days.

Can I track my order? Yes! Once your order ships, you will receive an email with a tracking number and a link to track your package's journey.

🔄 Returns & Exchanges

What is your return policy? We accept returns within 30 days of the delivery date. Items must be:

• Unworn and unwashed.

• In their original packaging with tags attached.

• Free of stains, makeup, or deodorant marks.

How do I start a return? To initiate a return, email us at europaprestigeshop@gmail.com 

In the email provide a reason for the return, then submit order number and email address you used during the purchase. You will receive a prepaid shipping label via email.

Do you offer free exchanges? Yes! If you need a different size or color, exchanges are free. Just select the "Exchange" option in our Returns Portal.

How long does a refund take? Once we receive your return at our warehouse, please allow [5-7] business days for us to process it. Your refund will be issued to your original payment method.

👕 Sizing & Fit

How do I know which size to order? Each product page features a specific Size Guide located right above the size selection buttons. We recommend measuring yourself and comparing your numbers to our chart.

What if I am between sizes?

• For a tighter fit: Size down.

• For a looser fit: Size up.

• If you are still unsure, feel free to reach out to us for personal advice!

Will the clothes shrink after washing? Our items are pre-shrunk; however, cotton items may shrink slightly if dried on high heat. We always recommend following the care instructions on the label.

💳 Payment & Orders

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay.

Can I change or cancel my order after placing it? We process orders very quickly. If you need to make a change, please email us within 1 hour of placing your order. After that window, we may not be able to intercept the package, but you can always return it after delivery.

Where do I enter my promo code? You can enter your discount code at checkout in the box labeled "Gift card or discount code." Click "Apply" to see your new total.

🧶 Product Care

How should I wash my Europa Prestige items? To keep your gear looking fresh:

• Wash inside out with cold water.

• Tumble dry on low or hang dry.

• Do not bleach or iron directly on prints/logos.